At Direct Web we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible. 

In the unlikely event that a product is faulty, the first thing to do is to submit an RMA form. Once this has been logged with our returns department a member of our team will contact you to discuss the options available.

Click here for more in depth warranty information on specific manufacturers and product groups.

If there are any other questions please don’t hesitate to contact us:

0798 1852 659 (Please note that our returns department only take calls between 10am to 4pm)

returns@directweb.uk

PLEASE NOTE: The majority of products we stock come with a manufacturers warranty which we have to adhere to. We are constantly in talks with the manufacturers to ensure all returns are dealt with as quickly as possible.

Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.
 
For stock rotation and customer error returns:

  • Approval for return is at Direct Web’s discretion and is subject to a 10% restocking fee
  • Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)
  • Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs
  • Direct Web Technology reserves the right to refuse to credit any product(s) not in a satisfactory condition